Card Chateau Esperance explains here how we handle personal information when you use our website, contact the venue, or make a poker-table or venue enquiry. This policy concerns our physical venue and its website.
Effective date:
When you contact us, ask about poker tables, poker nights, the card lounge or restaurant dining, or use an available reservation or enquiry path, you may choose to provide information. This can include your name, contact details and the message you send. We aim to request and use only information that is relevant to understanding and responding to that venue-related enquiry.
Card Chateau Esperance may use the information you provide to answer your question, coordinate a requested visit or reservation enquiry, and keep communication clear about what you have asked us to consider. Our focus is practical communication about the physical venue, so that a reply can be relevant to your request and the experience you are planning.
You can choose whether to include optional information in an enquiry. Some details may be needed before we can meaningfully respond to a specific request. You may also ask about access, correction or a privacy concern by emailing [email protected]. We explain these options in more detail below.
You may provide identifying and contact information when you contact Card Chateau Esperance or make a venue-related enquiry. Depending on what you choose to send, this may include your name, email address, phone number and the contents of your message. You may also share preferred visit details or a request connected with the poker room, poker tables, card lounge, poker nights or restaurant dining. We use information you provide in the context in which you provide it.
Your use of this website may create limited technical or usage information that helps us operate, protect and improve the site. Examples may include general device or browser information, pages visited, approximate interaction timing and information about an error encountered. We describe this carefully because the information available can vary with how the website is used. It is considered in a practical way to maintain a clear, accessible and functioning visitor experience.
If you contact us by email or phone, we may retain information needed to understand and respond to that conversation. This may include a practical discussion about a physical visit, a poker-room enquiry or a restaurant dining question. We do not assume information beyond what you choose to provide; the conversation itself guides what is relevant for a helpful response.
Contact the venue at [email protected] or +61870001234.
We may use information you provide to answer an enquiry and provide venue information you have requested. This can include a question about the poker room, offline poker with real cards, face-to-face poker, poker tables, poker nights, the card lounge or restaurant dining. The purpose is to keep the response tied to your stated interest in the physical venue and to make our communication understandable and useful.
For example, if you ask about a planned visit, we may use your message and contact details to reply about that request.
Information may be used to follow up on a request to reserve a poker table or plan a visit to the venue. The contact details you choose to provide help Card Chateau Esperance reply to the request and clarify relevant details. A request to “Reserve a poker table” is treated as a venue enquiry, and this policy does not promise availability or describe a particular confirmation process.
Limited website-related information may help us maintain website functionality, understand issues and improve the clarity and accessibility of our pages. It may also assist us to protect the website and its visitors in a proportionate way. We use this information in general operational contexts, rather than treating the website as a substitute for the in-person venue experience.
Card Chateau Esperance takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Safeguards are considered in light of the information and the circumstances in which it is handled. No method of handling information can be guaranteed to be completely secure, so this policy does not make that promise. We instead aim to act carefully and responsibly when information is received through the venue or website.
We may keep personal information for as long as reasonably needed for the purpose for which it was collected, to respond to requests, meet applicable obligations or resolve concerns. We do not publish a fixed period because the appropriate period can depend on the nature of the enquiry and the reason the information is held. When information is no longer reasonably needed, it may be securely deleted or de-identified where appropriate.
Other websites may have their own privacy practices. If you follow a link away from this website, this Privacy Policy does not control how that external website handles information. We encourage you to read the privacy information made available by any external website you choose to visit, so you can understand its approach before sharing information there.
You may contact us to ask for access to personal information we hold about you, or to request correction of information that is inaccurate, incomplete or out of date. Please give enough detail for Card Chateau Esperance to understand the information or conversation your request concerns. This helps us consider the request properly. To start, email [email protected] with a clear description of what you need.
You may tell us if you no longer want to receive a particular type of direct communication from Card Chateau Esperance. We will take that preference into account. We may still need to respond to an active enquiry or send another communication that is necessary in the circumstances, such as a response you have asked us to provide.
A clear email reply is a practical way to tell us about a communication preference.
If you have a question, concern or complaint about how privacy has been handled, please contact Card Chateau Esperance. Tell us what happened and the outcome you are seeking, where you are comfortable doing so. We will consider the matter and respond as appropriate. You can use either of the direct channels below for a privacy-related enquiry.
Card Chateau Esperance may update this Privacy Policy from time to time. The effective date at the top of this page shows when the current version takes effect. The current effective date is 16 September 2026. When you return to the website, reviewing this policy can help you understand the version that applies at that time and any changes we have made to explain our privacy approach more clearly.
Effective date: 16 September 2026For correspondence about this policy or a privacy matter, use the details below. Please include enough information to help us identify the enquiry you are referring to.
