Venue terms

Terms and Conditions

Card Chateau Esperance, 1 Esperance Terrace, Esperance WA 6450, Australia.

These Terms and Conditions apply to visits to Card Chateau Esperance and to use of this website when planning or arranging a visit to our physical venue. Please read them before visiting, making a venue enquiry or using a reservation-related website feature.

Card Chateau Esperance is centred on offline poker: face-to-face poker with real cards in a dedicated poker room, focused poker tables and card lounge. Restaurant dining is an on-site secondary hospitality offering. This website supports a venue visit; it is not a place for remote participation.

Reading these terms

Acceptance of the terms

By accessing this website, making a venue enquiry or visiting Card Chateau Esperance, you agree to follow these Terms and Conditions and reasonable venue directions. They apply to the physical venue experience and to website features used in connection with that experience. If you do not agree with these terms, please do not use the website or attend the venue. This approach helps keep expectations clear for visitors, staff and everyone using the venue spaces.

How the document is organised

Headings are included to make this document easier to navigate, but these terms should be read as a whole. They cover age access, poker-room use, reservations, conduct, restaurant dining, website use and changes to these terms. Any page-specific notice displayed while you submit a reservation enquiry also applies to that enquiry and should be followed alongside these conditions.

Age access and entry

21+ entry requirement

Card Chateau Esperance is for visitors aged 21 years or over, and entry is not available to anyone under 21. The age requirement applies throughout the physical venue, including the poker room, poker tables, card lounge and restaurant areas. Where requested, please provide acceptable identification so staff can confirm age. This requirement is stated plainly to help visitors plan appropriately before arriving.

Accurate visitor information

When you submit an enquiry or reservation request, please provide accurate and current information. This may include your contact details, intended arrival information and group details where requested. Inaccurate or incomplete information can affect Card Chateau Esperance’s ability to respond, communicate practical arrangements or accommodate your planned visit. Please let the venue know if relevant details change.

Venue directions and access decisions

Visitors must follow reasonable directions from venue staff about safety, access and use of physical spaces. Directions may relate to entry, room capacity, movement through shared areas or care for the venue. Card Chateau Esperance may refuse or end access where directions are not followed or where safety, comfort or orderly operation of the venue is affected. Staff will provide directions in a measured and practical way.

Poker spaces and reservations

Physical poker experience

The poker room, poker tables and card lounge are in-venue spaces for offline poker with real cards and face-to-face poker. Visitors use these areas in person at Card Chateau Esperance and should respect the designated purpose of each space. Website content is provided to help you plan a physical venue visit, learn about the room and submit an enquiry. It does not provide remote participation in the poker experience.

Reservation request

Reservation requests and confirmation

Submitting a request to reserve a poker table helps Card Chateau Esperance plan a table visit, but you should wait for venue confirmation before relying on that request. Please provide accurate arrival and group information where it is requested. The venue may contact you about practical table arrangements, timing or room use so that the poker room can be prepared for a considered, face-to-face visit.

Arrival, timing and changes

Please arrive as directed in your confirmation communications and let the venue know as early as practical if your plans change. Timing and table arrangements may need adjustment to support safe, orderly use of the poker room and its shared spaces. Clear communication assists the venue in coordinating physical attendance and responding to changes without unnecessary disruption to other visitors.

Poker nights and room directions

Poker nights are venue events subject to practical directions, room capacity and information communicated by Card Chateau Esperance. Visitors must follow staff instructions and respect designated table and card lounge areas. Published venue information may change where operational needs require it, including room arrangements or timing. Check relevant venue communications before attending and ask staff if you need help locating the appropriate space.

Operational note: staff directions and current venue communications apply while you are at the venue.

Conduct, care and accessibility

Respectful conduct

Please treat other guests, staff and the physical venue with respect. This applies in the poker room, card lounge, poker tables, restaurant dining areas and all shared spaces. Disruptive, unsafe, threatening or damaging behaviour is not acceptable. Staff may provide reasonable directions to protect a comfortable venue environment, including directions about behaviour, movement or use of a particular area. Visitors are expected to respond respectfully to those directions.

Care for venue property

Please handle real cards, tables, furnishings and other venue property with care, and use designated spaces as directed. If accidental damage occurs or you notice a safety concern, report it to a staff member promptly. Early notice helps the venue respond appropriately and maintain comfortable, well-kept spaces for visitors using the poker room, card lounge and restaurant areas.

Accessibility and assistance

Contact Card Chateau Esperance before your visit if you would like to discuss an accessibility requirement or practical support. The venue will consider reasonable requests in the context of its physical spaces and operations, and can help you plan the most suitable approach to arrival and use of the venue. A clear enquiry before visiting gives the team the best opportunity to provide useful guidance.

Email about accessibility and these termsCall the venue on +61870001234

Restaurant dining and venue information

Dining at the venue

Restaurant dining as an on-site offering

Restaurant dining is available as a secondary hospitality part of the venue and may have its own practical seating, timing and service arrangements. Card Chateau Esperance remains centred on its poker room and physical poker experience. When using dining areas, please follow directions provided on site or through relevant venue communications so that dining and poker spaces can operate comfortably alongside one another.

Accuracy of venue information

Card Chateau Esperance aims to keep website and venue information clear and current. Practical details, including room arrangements, poker nights and restaurant dining availability, can change when venue operations require it. When planning a visit, check your current confirmation communications or contact the venue for clarification. This helps you prepare for the latest information relevant to your intended visit.

Plan your visit with the venue

Website use, content and privacy

Appropriate website use

Please use the Card Chateau Esperance website lawfully and in a way that does not interfere with its availability, security or other visitors’ use. The website is a planning and venue-information resource. You must not attempt to disrupt, misuse or gain unauthorised access to website functions. Use the website in a way that supports clear communication with the venue and respectful access to its information.

Venue content and intellectual property

Website text, photographs, branding and other content are owned by, or used with permission by, Card Chateau Esperance. Do not reuse, reproduce or distribute that content without permission except where permitted by law. This clause is intended to protect the venue’s materials while keeping the rule straightforward for visitors using the website to learn about the physical venue.

Privacy and cookies

For information about personal information and website cookie practices, please read our companion policies. They provide relevant information for visitors using this website and should be considered alongside these Terms and Conditions.

Changes and questions

Changes to these terms

Card Chateau Esperance may update these terms when venue operations, the website or legal obligations require it. The current version is published on this page. When returning to this document, review the effective date to understand the version you are reading. Updated terms apply from the effective date shown on the page.

Effective date: 16 September 2026

If part of the terms is not enforceable

If one provision of these terms cannot be applied, the remaining provisions continue to operate to the extent permitted by law. This allows the rest of the document to remain effective without changing the purpose of its other conditions.